Online Services

You can now order your repeat prescriptions, book or cancel appointments and check your test results online by clicking the link above.

If you do not already have access to our our online services, you will need to download an application form here.

Download our User Policy for more information on online services and for information about accessing your own or another patient's records.

All the Doctors and Nurses work to appointments

Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a faster and better service. There are 3 types of appointments.

Routine appointments

Routine appointments are available and can be pre-booked with the doctor of your choice. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem.

Book on the day appointments

Book on the day appointments are available by ringing each morning at 8.30 am. These are usually for more urgent matters that cannot wait until a routine appointment is available. We cannot guarantee that you will be able to see the doctor of your choice, although we will try to accommodate your request.

Emergency appointments

Every day one of our doctors is the emergency doctor and deals with all requests (including visits) for urgent advice and treatment that aftermoon. If all the 'Book on the Day' appointments have been taken, the E-doctor deals with anyone who feels unable to wait until another day. The Reception Team will take a telephone number (a land-line number is preferred) and the E-doctor will ring back. The doctor has the ability to offer an appointment if necessary or give telephone advice.

Home Visits

Requests for home visits may be made by calling the surgery reception on 01626 890368 or 01392 833230, preferably before 11am.

In general, we ask that patients only request a home visit if they are genuinely housebound and too unwell to come to the surgery. If so, you will usually be visited by your doctor after morning surgery.

The computerised records and some pieces of medical equipment which are so helpful in modern general practice are only available at the surgery. In addition, your doctor can usually see several patients at the surgery in the time that it takes to make a single housecall.

Golden Rules for Appointments

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person
  • If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation

Starcross

The Surgery
Church Street
Starcross
Devon EX6 8PZ

Reception opening hours
Monday to Friday - 8.30am to 6.00pm
(Closed from 1pm on Thursdays)

01626 890368

Exminster

The Limes Surgery
Church Stile
Exminster
Devon EX6 8DF

Reception opening hours
Monday to Friday - 8.30am to 6.00pm

01392 833230

The Westbank Practice provides family General Practice (GP) services to patients living in its catchment area.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.