Practice Ethos

  • We work in a well defined practice area with a strong commitment to fostering community links.
  • We aim to work to the highest possible standard to improve health and make a difference to our patients and the community we serve.
  • We are passionate about patient focused practice.
  • We aim to foster the health and personal growth of practice members.
  • We aim to enjoy good inter-partner relationships, recognising that this is essential to a successful partnership.
  • We are committed to the partnership as a team.
  • We will behave in a professional and mutually supportive way at all times.
  • We will respect each other’s individuality.
  • We recognise that in order to improve communication, attending meetings and sharing our clinical experience is essential.
  • We value our excellent team, both of practice staff and attached staff, and will not take them for granted.
  • We will look after the interests of both Starcross and Exminster surgeries equally.

Data Protection Act

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

Access to your Data

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

Click here for leaflet - INFORMATION FOR PATIENTS - Your Information - What you need to Know

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details. An appointment will be required. In some circumstances a fee may be payable.

Publication Scheme

This Publication Scheme is a complete guide to the information routinely made available to the public by Doctors Mann, Wong, Gandhi, Cole, Wood and Wheeler at The Westbank Practice. It is a description of the information about our General Practitioners and practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?
The publications are free unless otherwise indicated within each class. Where information is provided at a cost the charges will be calculated as set out in Class 7 of this publication.

How is the information made available?
The information within each class is available by downloading from this practice website or by writing to the Practice Manager at the surgery. Written requests for our publications will be responded to within 20 working days, please include a stamped self addressed envelope with written requests.

Your rights to information

In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about our Practice under the NHS Openness Code 1995.

The Freedom of Information Act 2000 recognizes that members of the public have the right to know how public services are organized and run ,how much they cost and how decisions are made.

From 1st January 2005 the Freedom of Information Act will oblige all General Practice to respond to requests about information that they hold and record in any format. The Act will create a right to access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information can be released.

New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Under the Data Protection Act 1998 you are also entitled to access your clinical records or any other personal information held about you by our practice. You can request to see your own medical record by writing to the Practice Manager at the surgery.

Feedback

We welcome suggestions about how this publication scheme and the presentation of the information itself might be improved. If you have any comments, or if you have any difficulty accessing any information please write to the Practice Manager.

Starcross

The Surgery
Church Street
Starcross
Devon EX6 8PZ

Reception opening hours
Monday to Friday - 8.30am to 6.00pm
(Closed from 1pm on Thursdays)

01626 890368

Exminster

The Limes Surgery
Church Stile
Exminster
Devon EX6 8DF

Reception opening hours
Monday to Friday - 8.30am to 6.00pm

01392 833230

The Westbank Practice provides family General Practice (GP) services to patients living in its catchment area.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.