Online Services

You can now order your repeat prescriptions, book or cancel appointments and check your test results online by clicking the link above.

If you do not already have access to our our online services, you will need to download an application form here.

Download our User Policy for more information on online services and for information about accessing your own or another patient's records.

Repeat prescription ordering

Online
See the information above.

In writing
Use the repeat prescription list which would have been returned with your previous months medication. Tick the box to the left hand side of the drug name.

By fax
01626 891330 (Starcross)     01392 832244 (Exminster)

Prescriptions ordered by any of the above methods are usually ready for collection within 48 working hours for collection from either surgery and within 72 working hours if you have arranged to collect your prescription from a pharmacy.

Prescription collection points

We have close working links with the local pharmacies. Unless otherwise instructed, we will send all requests received at the Limes Sugery, Exminster to the Exminster Pharmacy and all those received at Starcross surgery to the Alliance Pharmacy in the Strand.

Repeat prescriptions and medication reviews

Repeat prescription orders are only for medicines which you are taking on a long-term basis. They can't be used for a course of treatment. For instance, even though you might have had a number of prescriptions for urinary infections in the past, it is unlikely that an antibiotic is on a repeat prescription and contact with your usual doctor would be necessary before a prescription would be available.

If you have recently had your medication changed at a hospital visit, your records may not have been updated as a letter takes time to arrive at the surgery so contact with reception would be needed to confirm that the new medication has been added to your list (and just as important that the old medicine deleted if appropriate).

Once you have had 6 repeat prescriptions of your medication, you will need to make an appointment with your doctor to review your medication.

Prescription charges

Standard prescription charge per item has increased to £8.60 from 1 April 2017. Prepayment certificates are available if you have many prescription items and are available from the Dispensary and all local chemists. The cost for a 3 month prepayment is £29.10 and a 12 month £104.00. You can also apply online for a PPC (prepayment certificate) click here to complete PPC online application form.

Please also note if you are exempt from prescription charges, proof of entitlement will be asked for when you sign your prescription form. Please bring your proof each time you collect a prescription.

For further information on prescription costs please click here.

Repeat Dispensing Scheme

Patients at Exminster can take advantage of our award winning repeat dispensing scheme. If you are on a stable regime of medication (no changes in the last 6 months), we can prepare each months medication in advance without you having to request the medication. Ask your doctor or Paul Stephens (the pharmacist), if you would like to be included in the scheme.

Generic Policy

Every drug has 2 names. It can be very confusing. For example NUROFEN is a trade name or marketing name, the generic or chemical name is IBUPROFEN. Similarly PANADOL and PARACETAMOL.It is Government policy to increase the rate of generic prescribing. The Practice took the decision to prescribe generically, where possible, for all drugs over 8 years ago. Our generic prescribing rate is over 75%. It does mean some of the drug names are almost unpronounceable - it's as difficult for doctors and pharmacist as it is for patients!

Starcross

The Surgery
Church Street
Starcross
Devon EX6 8PZ

Reception opening hours
Monday to Friday - 8.30am to 6.00pm
(Closed from 1pm on Thursdays)

01626 890368

Exminster

The Limes Surgery
Church Stile
Exminster
Devon EX6 8DF

Reception opening hours
Monday to Friday - 8.30am to 6.00pm

01392 833230

The Westbank Practice provides family General Practice (GP) services to patients living in its catchment area.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.