The Location

The Westbank Practice is an established General Practice with a history going back to Dr Huntley in 1718. Since then, there have been nineteen recorded General Practitioners working in the area. This heritage is keenly felt by many of the patients.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.

The character of the area has changed substantially over the last twenty eight years. Originally rural/semi rural farming providing most of the employment to the local population apart from the work around three large mental institutions based at Exminster, Starcross and Langdon.

These hospitals have since been closed, apart from a small forensic unit at Langdon Hospital. The hospitals have been largely demolished and the land redeveloped for housing. The subsequent increase in population has generated significant developments within the Practice.

We feel that the Westbank Practice sits in an idyllic part of the country. The Exe Estuary is picturesque and well known for its migrating bird life. To the south Dawlish Warren is a very popular holiday destination in the summer. The Haldon Hills in the East are currently under significant development for recreational purposes. Exeter, as a city in the North, has seen significant development in recent years with an anticipated growth of 25% in the next 10 years. Exeter has an International airport, which has in the last 5 years been among the most rapidly growing in the country. There are excellent road services to the north and east and London can be reached by train within 2 hours.

The Doctors

There a currently 6 partners and 2 salaried (mainly part time) Doctors working in the Practice, expanding the Practice from a two doctor organisation in 1979 with Practice population of 3,500, to a current 8 doctor Practice with a population of 8,500. The years between 1980 and 1990 the Practice worked out of a purpose built building at Starcross and developed a formal branch surgery at Exminster in the annexe to the village hall.

Dr Rachel Mann joined the practice as a fourth half time partner in 1998. She is based predominantly at Exminster Surgery.

Dr Katrin Cole and Dr Nimita Gandhi joined in July 2014.

Dr Liz Evans joined in January 2016 as a salaried GP replacing Dr Quinn.

Dr Josie Wheeler and Dr Alex Wood joined in March 2016 replacing Dr Perkins.

Dr Bel Stanley has been working in the practice since 2001 as a GP Retainer. Currently Dr Stanley does 3 sessions a week, as a salaried GP.

The Patients

The current list size is 8443. The Practice numbers are continuing to grow and we are currently facing a housing development of some 350 houses in the village of Exminster with an estimate increase in 1000 patients. A further 2,500 homes are in the planning stage on the north border of the Practice - bringing in a further 6000 patients. The Westbank Practice is in negotiation with neighbouring Practices and local developers and Council to ensure Primary Medical Services will be developed to provide care for these patients.

The Practice demography shows a mixed spread of age ranges. We have a slightly higher range of elderly. Generally the Practice has a substantial number of young families towards the Exminster end. The Starcross end of the Practice shows a higher population of elderly.

The Practice looks after a number of learning disability units. There are three residential homes for the elderly.

The Practice does have an active Patient Participation Group (PPG). This group has been running for the past 8 years and has attained high local reputation as an effective and exemplary PPG.

The Practice and Premises

The Practice operates from two surgeries. The oldest main surgery is at Starcross and Exminster has a newer purpose built premises with a Pharmacy. The Practice is fully computerised with a mega stream link between the surgeries. The Practice computer system changed to SystmOne in January 2015and is used by a majority of Practices in Devon and helps with forwarding patients information when they change surgeries. The Practice is paper light, with the majority of current notes scanned on the computer, allowing paperless consultations.

We try to practice as a virtual single Practice and patients are in general happy to travel between the 2 surgeries. The GPs work out of both surgeries. The receptionists are able to work at both surgeries, allowing flexibility to cover leave.

We are well supported for out of hours work by Devon Doctors on call. This is a successful out of hours service that operates to an extremely high standard.

Many of the Drs in the Exeter area know each other and there is a high level of mutual support.

The Practice is based in the Teignbridge District Council area, although spiritually, we refer to Exeter for the majority of our services. The Practice is represented strongly at the Exeter Clinical Commissioning Group branch.

The Practice has a full compliment of staff. We have a Practice Manager, 4 data controllers, 3 medical secretaries, and 10 receptionists. We also have 5 Practice Nurses, 2 Phlebotomists and a dedicated Physiotherapist working from the Practice. We also have dedicated Health Visitors and Midwives working in the Practice. The District Nurse team are linked solely to our Practice and work well with our team.

We have a strong complex care team which meets monthly in a multi disciplinary team meeting which is proving to be very successful.

We are associated with the Westbank League of Friends (now known as Westbank). This is an organisation that developed in 1995 under the initiative of Drs Osborne and Goodrick. Westbank League of Friends is now currently a thriving robust organisation providing care at many levels for the local population and developing national presence.

The care that Wesbank and The Westbank League of Friends provide include many services for the elderly and for those with long term illness, cardiac rehabilitation, diabetes, falls prevention and a Family Centre

Hospitals and Clinical Work

The majority of patients are referred to the Royal Devon and Exeter hospital for their specialist care. We occasionally use Torbay and Taunton hospitals. Dawlish has a community hospital to which we can admit patients who will then be looked after by the Dawlish GPs.

Personal Medical Services

In April 2000 we had a PMS bid accepted. Like the majority of other Practices in Exeter remain PMS.

Education and Research

The Practice has been a training practice since 1980. Dr Wong continues as a GP Trainer. The Practice has an established relationship with the Peninsula Medical School and we often have medical students learning in the Practice. The Practice also has regular F2 doctors working under close supervision. We are currently involved with active research. In the past we have had involvement with studies directed by the MRC and the Royal College.

CQC

We were inspected by the CQC in November 2014 and received a rating of 'GOOD'.

Starcross

The Surgery
Church Street
Starcross
Devon EX6 8PZ

Reception opening hours
Monday to Friday - 8.30am to 6.00pm
(Closed from 1pm on Thursdays)

01626 890368

Exminster

The Limes Surgery
Church Stile
Exminster
Devon EX6 8DF

Reception opening hours
Monday to Friday - 8.30am to 6.00pm

01392 833230

The Westbank Practice provides family General Practice (GP) services to patients living in its catchment area.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.