The Practice operates from two surgeries. The oldest main surgery is at Starcross and Exminster has a newer purpose built premises with a Pharmacy. The Practice is fully computerised with a mega stream link between the surgeries. The Practice computer system changed to SystmOne in January 2015and is used by a majority of Practices in Devon and helps with forwarding patients information when they change surgeries. The Practice is paper light, with the majority of current notes scanned on the computer, allowing paperless consultations.
We try to practice as a virtual single Practice and patients are in general happy to travel between the 2 surgeries. The GPs work out of both surgeries. The receptionists are able to work at both surgeries, allowing flexibility to cover leave.
We are well supported for out of hours work by Devon Doctors on call. This is a successful out of hours service that operates to an extremely high standard.
Many of the Drs in the Exeter area know each other and there is a high level of mutual support.
The Practice is based in the Teignbridge District Council area, although spiritually, we refer to Exeter for the majority of our services. The Practice is represented strongly at the Exeter Clinical Commissioning Group branch.
The Practice has a full compliment of staff. We have a Practice Manager, 4 data controllers, 3 medical secretaries, and 10 receptionists. We also have 5 Practice Nurses, 2 Phlebotomists and a dedicated Physiotherapist working from the Practice. We also have dedicated Health Visitors and Midwives working in the Practice. The District Nurse team are linked solely to our Practice and work well with our team.
We have a strong complex care team which meets monthly in a multi disciplinary team meeting which is proving to be very successful.
We are associated with the Westbank League of Friends (now known as Westbank).
This is an organisation that developed in 1995 under the initiative of Drs Osborne and Goodrick. Westbank League of Friends is now currently a thriving robust organisation providing care at many levels for the local population and developing national presence.
The care that Wesbank and The Westbank League of Friends provide include many services for the elderly and for those with long term illness, cardiac rehabilitation, diabetes, falls prevention and a Family Centre