Registration

The Practice welcomes new patients. When you register with us, we will request details of your past medical problems so as to avoid delay while we wait for your records to reach us. Hand written records can take anything up to three months to arrive at the practice. Even in these days of coded computerised medical records, there is as yet no way of transferring the electronic record from practice to practice, which is particularly irksome. To register at the Practice as new patient you will need to complete both the GMS1 Form and our New Patient Questionnaire.

Register before you need us

Many new patients only register with us when they have a medical problem. We strongly recommend that you register when you move into the Practice area. This advice applies particularly to students who often forget to register with a doctor when they arrive at college. Other fit young professionals are rather proud of the fact that they still are registered with the family doctor where their parents live and regard it as a weakness to even consider that they might one day require an urgent appointment! While we would hope not turn any unregistered patient away, who requested help, it is much more sensible to plan.

New patients

At the time of registration, patients are encouraged to see the practice nurse before consulting the doctor as much of the information regarding past medical problems can be sorted out then. If you are attending for a new patient check with the practice nurse, you may find it more convenient to bring a fresh urine sample with you rather than produce one at the time. The receptionist will hopefully give you a suitable container for this without drawing attention of the fact to the full waiting room of patients.

Identification Request

The NHS guidelines for new patient registrations have been put into place in order to ensure that patient registration fraud within the NHS is minimised. When you register with the Westbank Practice you will need to provide a combination of the following documents:
  • Birth Certificate
  • Marriage Certificate
  • Medical Card
  • Driving Licence
  • Passport
  • Local authority rent card
  • Paid utility bills
  • Bank/Building Society cards/statements
  • National Insurance number card
  • Payslip
  • Letter from Benefits Agency/benefit book/signing on card
  • Papers from the Home Office
  • P45
It is preferable that one item of photo ID is provided, along with one document containing your address. Please bring these when registering at the practice together with the completed GMS1 Form and New Patient Questionnaire (see below to download).

Download registration forms

We ask all patients to complete a number of forms in order to register with us. Please complete a set of form for each person who wishes to register and bring them to the Practice to register with us

Download a new patient registration pack including GMS1 form

Summary Care Records

If you do not wish to have your records made available on the national spine you must sign and return the refusal form (see link below) to the Practice so that we may update your records accordingly.

Download the NHS spine refusal form
Click here for leaflet for patients explaining the NHS Summary Care Record
NHS website for further information on the Summary Care Record

Starcross

The Surgery
Church Street
Starcross
Devon EX6 8PZ

Reception opening hours
Monday to Friday - 8.30am to 6.00pm
(Closed from 1pm on Thursdays)

01626 890368

Exminster

The Limes Surgery
Church Stile
Exminster
Devon EX6 8DF

Reception opening hours
Monday to Friday - 8.30am to 6.00pm

01392 833230

The Westbank Practice provides family General Practice (GP) services to patients living in its catchment area.

The Practice area covers approximately 50 square miles. To the West the Exe Estuary, to the South the English Channel and the town of Dawlish, to the East the Haldon Hills and in the North the city of Exeter.