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CQC Rating Good
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Do Not know |
|---|---|---|---|---|---|---|
| Jan 2025 | 76 | 6 | 3 | 1 | 0 | 0 |
| Feb 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Do you have any suggestions or comments on how we can improve our service?
Couldn’t be better
Posted on: 17/01/2025
Saw the paramedic. He was extremely knowledgable and his advice was excellent.
Posted on: 17/01/2025
I really can't fault the quality of the practice
Posted on: 17/01/2025
Excellent service. Receptionists really kind and helpful, Doctors take the time to listen .
Posted on: 17/01/2025
I don’t think there is anything left to make your service any better. It is already efficient and friendly.
Posted on: 17/01/2025
The service is excellent
Posted on: 17/01/2025
Excellent service, fast and friendly response! Thank you
Posted on: 17/01/2025
The Westbank Surgery is a excellent service covering Starcross to Exminster.
Timmings are always great, all staff are excellent and keen to help, wherever possible. Its lovely to have such a variety of trained support on hand.
Posted on: 17/01/2025
Keep doing what you’re doing it’s very good.
I hear horror stories of other peoples practices.
Posted on: 17/01/2025
It was all very easy, on time, and staff all very helpful and pleasant.
Posted on: 17/01/2025
I think the service provided is excellent.
Posted on: 17/01/2025
We are lucky enough to live within the catchment for the Westbank practice in Starcross.
You hear the horror stories about waiting times at other practices but Westbank always go the extra mile to help when our family is need of their services.
The moment you ring for an appointment you are greeted by polite friendly staff that provide an effective and efficient service.
My recent appointment was no exception. Same day appointment and I received effective treatment with a prescription straight to my local pharmacy.
Westbank, please keep going with the excellent work that you are doing in providing a fantastic service. Credit where credit is due!
Posted on: 17/01/2025
It is truly excellent all the time - please change very good to exceptional as this surgery always exceeds my expectations
Posted on: 02/01/2025