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CQC Rating Good
Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Do Not know |
|---|---|---|---|---|---|---|
| Jan 2025 | 76 | 6 | 3 | 1 | 0 | 0 |
| Feb 2025 | 55 | 9 | 2 | 2 | 1 | 1 |
| Mar 2025 | 1 | 2 | 1 | 0 | 0 | 0 |
| Apr 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Do you have any suggestions or comments on how we can improve our service?
Very happy ! The best drs surgery we have ever experienced!
Posted on: 18/02/2025
Your service to me has been excellent, no need for improvements as far as I am concerned. Thank you!
Posted on: 18/02/2025
Good service in Starcross. All on time
Posted on: 18/02/2025
I’ve always had very good service and have usually seen someone the same day.
Posted on: 18/02/2025
I felt listened to & supported as always .
The surgery and the staff are responsive & I always have the feeling that they want the best outcome for their patients .
Posted on: 18/02/2025
The service I received was excellent, I couldn't fault it. The reception staff were efficient and polite. Both the doctor (telehone consultation) and pharmacist at the chemist ensured I was given the most appropriate treatment. I'm not sure how you could improve the service offered by this outstanding surgery.
Posted on: 18/02/2025
Everything went very smoothly, light, airy, comfortable waiting area and friendly staff
Posted on: 18/02/2025
No, the staff in the practice went out of their way to help me. Especially as the system was down.
Posted on: 18/02/2025
An efficient and effective appointment thankyou.
Posted on: 18/02/2025
I have never had anything but excellent service from surgery no further suggestions to make
Posted on: 18/02/2025
Best surgery i have ver been wih
Posted on: 07/02/2025
The service I receive at Starcross Surgery is superb. I cannot fault it or think of any way to improve the service at the moment. From first contacting reception to then seeing a GP or a call back has always been a seamless exercise.
The community is privileged to have such a good practice.
Posted on: 28/01/2025